economist.comThe Race of the AI Labs Heats Up →
An epic race for AI dominance has started with ChatGPT’s launch. AI labs are neck-to-neck, and the race is just getting started.
hbr.org10 Ways to Boost Customer Satisfaction →
Customer satisfaction is now at its lowest in the US. What CX areas should companies focus on to tackle this phenomenon?
hbr.orgHow Price Changes Influence Consumers’ Buying Decisions →
As customers have access to historic information about product prices, their response to changes may differ from what companies expect.
andzwa.medium.comWhy the Google Layoffs Are About Personal Ambition and Poor Leadership →
An insider's view on Google's poorly executed mass layoffs and why this could be harmful in the long run.