service-design-network.org
The Evidence of Design 2.0 - An Impactful Service Identity Designed with AI →Cultural myths around the organisation can be disproved and dismantled with the help of AI.
thisisdesignthinking.net
Taking Risks, Earning Trust and Including Co-Workers: User-Centred Design at Deutsche Bahn Operations →Infodesk development with cardboards.
hbr.org
Digital Transformation Is Not About Technology →Change people's mindset and organisational practices for a successful digital transformation.
forbes.com
Real-Time Insights Are The Future Of Customer Experience Measurement →How to avoid "Please let us know what we can do to improve our shopping / support etc. experience" surveys.