supermarketnews.com
Instacart Upgrades Subscription Service with Instacart+ →Grocery shopping transformed into a collaborative family affair. Instacart augments its loyalty program.
medium.com
Why Don’t Loyalty Programs Make Companies Loyal? →Do not let your business rules and algorithms break up with your loyal customers.
medium.com
Phygital Experiences and The Future of The Grocery Store →Smart technologies can make the purchasing of products a digitally augmented experience in the physical space. Get inspired by new ideas.
hbr.org
What You Are Getting Wrong About Customer Journeys →Not all customer experiences should be predictable or effortless. This article offers a fresh perspective on customer journey design.