forbes.com
Four Indicators your Customer Experience is an Afterthought →If you’re making decisions about what your customers' experience will be, look at these indicators to avoid faking customer-centricity.
hbr.org
Democratizing Transformation →Novartis's case study explains their journey to digital transformation and key learnings that drive meaningful progress in digital maturity.
medium.com
Difference Between Co-design and Participatory Design →From consultation to co-production, there are different ways to involve your customers in designing products or services. What is yours?
forbes.com
Ever Heard of an Omnichannel Loyalty Program? This is How it Works →How can retailers build up a seamless, overarching loyalty experience both online and offline? Get inspired!