WIZZ AIR

Digitizing Your Travel Experience

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Wizz Air as a Ultra Low Cost Carrier has ultimate focus on providing automatized digital solutions to its passengers.

THE STORY

The timeline of your flight at your fingertips in the Wizz Air application.

We analyzed the complete journey a customer goes through from buying a flight ticket until arriving at their final destination. Then we transformed it into a digital journey.

Section A

Section B

THE CHALLENGE

Wizz Air wanted to offer relevant services at the right time to its customers flying across Europe.

Air travel is stressful. The process can create headaches from preparation to returning back home. Wizz Air wanted to alleviate the frustrations incurred during travelling.

Digital flyers increasingly rely on mobile devices to manage their travel, making it the most frequently used platform.

OUR APPROACH

End-to-end journey mapping and stakeholder interviews were the main tools to piece together the big picture.

Throughout the digital journey, POIs in time were marked allowing Wizz Air to efficiently target them with relevant offers. The findings have ultimately shaped the creation of the application's main feature, the mobile timeline.

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THE RESULT

The mobile timeline evolved into an entirely new channel to effectively communicate with customers.

Creative targeting via time and event triggered push notifications boosted all relevant KPIs, while giving the customers a convenient and ensuring tool to support their journey.

Impact in numbers

12

months from idea to production as part of a major app redesign project

30

million users today completing their journey along this timeline

8+

new opportunities identified to deliver relevant offers to customers