DEUTSCHE TELEKOM

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Five countries, twelve months, One App. Redefining the self-care application for Deutsche Telekom is amongst the toughest challenges we have had.

THE STORY

We developed a self-care app that substituted five existing ones.

We designed and delivered an application that Telekom customers love in five European countries, and became one of DT’s flagship projects in 2017.

Section A

Section B

Section B

THE CHALLENGE

Telekom seeked our help to set the record time for renewing their self-care app.

In less than just a year a new application had to be designed and implemented, while five countries’ backend systems were adapting to speak the same “language”.

TMForum OpenAPIs enabled the development of a single mobile client for 5 countries

THE APPROACH

Worked as a remote Agile delivery team in a 200+ person project environment.

An agile multidisciplinary team working in two-week sprints was continously delivering app features along with an integrational Middleware, and handed over incremental builds to NatCos for testing.

oneapp_map_1

THE RESULT

One App: a self-care app that unites 5 EU countries.

Deutsche Telekom’s customers can enjoy the superb self-care user experience from mobile devices wherever they are on the go. The story doesn’t stop here: the app is to be introduced in the rest of the EU footprint in 2019.

TESTIMONIAL

“This clearly could not have been achieved without the commitment and capability of the Mito team. I hope that you feel proud of what has been built here — I know we certainly do!”

Jonathan Abrahamson
Vice President of Digitisation Europe, Deutsche Telekom

Impact in numbers

17

TMForum standard Open APIs used

32.8

million user base potentially reached by the self-care app

>50%

target share of e-service interactions going through the app by 2021