Five countries, twelve months, One App. Redefining the self-care application for Deutsche Telekom is amongst the toughest challenges we have had.
We designed and delivered an application that Telekom customers love in five European countries, and became one of DT’s flagship projects in 2018.
In less than just a year a new application had to be designed and implemented, while five countries’ backend systems were adapting to speak the same “language”.
An agile multidisciplinary team working in two-week sprints was continously delivering app features along with an integrational Middleware, and handed over incremental builds to NatCos for testing.
Deutsche Telekom’s customers can enjoy the superb self-care user experience from mobile devices wherever they are on the go. The story doesn’t stop here: the app is to be introduced in the rest of the EU footprint in 2019.
Vice President of Digitisation Europe, Deutsche Telekom
TMForum standard Open APIs used
million user base potentially reached by the self-care app
target share of e-service interactions going through the app by 2021