LEADING EUROPEAN TELCO

Increasing Digital Sales in the B2B Sector

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

Rebuilding the
Self-Care Application

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A showcase of reshaping a digital channel, and breaking the ice for lead generation..

THE STORY

Designed a portal to support complex B2B acquisitions in digital

For our telco client, we identified a clear communication of their FMCC bundle in the digital channels. We analysed the product and created a portal that summarized its features. Also created a service configurator for companies from VSEs to SMEs, converting interests to leads.

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Supporting sales processes for Large Enterprises were addressed in a separate inititiative.

THE CHALLENGE

Acquisition of new business customers on digital channels is a traditionally difficult task for telcos

A full-blown FMCC product portfolio makes it is even harder. There was a need for a digital tool that supports the understanding and the benefits of the offerings.

OUR APPROACH

We focused on lead generation

B2B sales is dominated by personal contacts and calls, therefore we concentrated on generating leads via clear explanation of the offering. This approach also prevented the effort of rewiring the order management processes.

Customer journeys were segmented based on organization size. Our research clearly showed different needs and different digital maturity levels. Thus, requiring different approaches in explaining the B2B products, ultimately alleviating major workload from the sales representatives.

THE RESULT

Our customer operating in the EU successfully implemented the B2B sales portal for VSEs and SMEs

Information architecture and presentation were drastically improved, resulting in a double digit increase of collected leads on the new portal.